A. The FIFA Football Agent Exam will be delivered online, with the exam invigilated by a remote invigilator.

On exam day, you will connect with your invigilator using the FIFA Football Agent Exam mobile app, as well as on your your laptop or PC.  You are required to download the Safe Exam Browser software onto your laptop or PC.  Once you are logged into Safe Exam Browser, you will be able to access the exam.

A.  You will need:

A laptop or desktop with a webcam, microphone, and Safe Exam Browser installed
and
A smartphone with the FIFA Exam App already installed.

Both devices must meet the minimum technical specifications.

If you do not have access to both devices on exam day or the devices do not meet the minimum specification, you will not be permitted to start the exam.

A. Yes. You must complete the Pre-Exam Readiness Check to test your devices, the software, and your internet connection.

The Check will be available to you immediately after you have made an exam booking.  Access will expire on 14 April 2026 at 22:59 UTC.

Access to the Check is available through your account on the FIFA Agent Platform.  It consists of a systems check, and a test exam.  Both parts must be completed before 14 April 2026 at 22:59 UTC.

You can find a Quick Start Guide with a video walkthrough here.

A. No. The Pre-Exam Readiness Check is a mandatory step in the exam process designed to check that your devices are compatible and set up correctly before exam day.  It will also help to prepare you for the exam day.

It is not a mock exam.

A.  Yes. It is mandatory that you complete a Pre-Exam Readiness Check again for the 2026 exam.  By following the steps outlined in the Readiness Check, you will ensure you have the latest version of Safe Exam Browser, configuration file and FIFA Football Agent Exam mobile app.

A.  The rules and regulations of the FIFA Football Agent Exam can be found here.

A. Yes.

You can request changes to your exam start time, location or the exam language until 23:59hrs (CET) on 29 March 2026.
To submit a change request, go to https://io.victvsone.com?context=fifa, log in and navigate to Your Bookings, then click Request a Change.
Change requests received via email, telephone or via any other method will not be considered. Requests received outside the stated period will not be considered. Requests to change the exam date will not be considered. All change requests are subject to approval.

A.  You may cancel your booking and receive a full refund until 23:59 hrs (CET) on 29 March 2026.

The exam fee will only be refunded in the exceptional circumstances outlined in  FIFA Football Agent Exam Rules and in the document Information on the Licensing Process and the FIFA Football Agent Exam.

To request a cancellation and refund of the exam fee under the exceptional circumstances outlined by FIFA, candidates should log into the FIFA Agent Platform, navigate to the Licence application page and select Withdraw licence application.

Note; If your licence application is rejected, the exam fee will not be refunded even though the rejection occurs before the above refund deadline.

A. The links for each app store are included below:

Download for iOS devices here: https://apps.apple.com/us/app/fifa-football-agent-exam/id6738915409
Download for Android devices here:  https://play.google.com/store/apps/details?id=com.victvs.fifafootballagentexam

Ensure that you are searching for ‘FIFA Football Agent Exam’.  If you still can’t find it, it may be that we are not yet listed in your region, so please contact us.

A. Ensure you have enough free space to install the app, and that your operating systems meets the minimum technical requirements.

A.  You should use the same log in details as you have used to register on the FIFA Agent Platform to log into the FIFA Football Agent Exam mobile app.  If you don’t know these details, please contact legal.digital.support@fifa.org for assistance.

A. The language of the mobile app is delivered based on your location settings of your smart phone. To change this, please change your location within your settings.

A. The times displayed on your FIFA Football Agent Exam app will be your local time zone, based on the settings on your mobile device.  The times displayed on the website version of the FIFA Football Agent Exam will be in UTC, regardless of which time zone you are located in.

A. Check that you have granted permission for the FIFA Football Agent Exam app to access your camera within your device settings.

A.  Exit the ID scan screen, and then re-open.  If the error message persists then please contact us.

A. Pre-Exam Readiness Check Sessions will be available immediately after you have placed a successful exam booking.

You will be notified by email when your main exam sessions have been added to your mobile app.  If you have received this email, refresh your app by pulling down on the page.  If no new sessions appear then please speak to one of our team now using Live Chat or contact us.

A.  If you see this message, the Invigilator may not yet have started the session, so wait a few minutes and try again.  If you are still having problems, please speak to one of our team using Live Chat or contact us.  Main Exam Sessions are typically opened 60 minutes in advance of your exam start time.

A. If you have biometric authentication set up on your smart phone (e.g. Face ID, Touch ID or Fingerprint), you should be able to use this to enter your session on the FIFA Football Agent Exam app.  If you do not have biometric authentication set up on your device, or if this does not work when entering the mobile app, you may be prompted to enter a PIN.  This is your own device PIN – not an assessment PIN or your app password.

If you are unable to log in to the FIFA Football Agent Exam app with biometric authentication or your device PIN, please go to your device settings and turn off the biometric authentication.  You will then be able to log in to the FIFA Football Agent Exam app by bypassing authentication.

A.  Safe Exam Browser is a secure browser that locks your system to prevent access to unauthorised resources during the exam.  Use of Safe Exam Browser is required for all FIFA Football Agent Exams.

A.  During the Pre-Exam Readiness Check, you will be guided through the download, installation and configuration of Safe Exam Browser for this exam with step by step instructions.  Access to start your Pre-Exam Readiness Check ia available on your FIFA Agent Platform profile under Licensing.

A. During the Pre-Exam Readiness Check, you will be guided through the download, installation and configuration of Safe Exam Browser for this exam with step by step instructions.  Access to start your Pre-Exam Readiness Check ia available on your FIFA Agent Platform profile under Licensing.

A.  If correctly installed and configured, you should see the FIFA Agent Platform login page when you open Safe Exam Browser.  If you do not, it may be that you have not installed the config file.

A.  To install Safe Exam Browser and the config file on your Mac you should:

A Video Walkthrough is available here. 

1. Click this link to download Safe Exam Browser.
2. Click Allow when asked if you wish to allow downloads.
3. A file named SEBMac.dmg should appear in your Downloads folder.
4. Double-click the file to open it. A new window will appear, similar to inserting a USB drive.
5. In the new window, you will see the Safe Exam Browser application icon. Click and drag the application icon into the Applications folder.
6. If you have previously installed Safe Exam Browser you may received a pop us asking you if you wish to replace the existing copy.  Please select Replace.
7. Once installed you should see the Safe Exam Browser icon in your Applications folder, or when you search for Safe Exam Browser within your Applications.

A.  To install Safe Exam Browser and the config file on your Windows computer you should:

A Video Walkthrough is available here. 

1. Click this link to download Safe Exam Browser to your laptop or PC.
2. A file named SEBWindows.exe should appear in your Downloads folder.
3. Double click on SEBWindows.exe to start installation, and follow the on screen instructions.
4. Once installed you should see the Safe Exam Browser icon on your desktop, or when you search for Safe Exam Browser on your laptop or PC.

A.  Check that you are using a smartphone that meets the minimum technical specifications required by the FIFA Football Agent Exam app.  If so, please ensure that you have given the FIFA Football Agent Exam app permission to access your camera within your device settings.

A. Check that you have given the FIFA Football Agent Exam app permission to access your microphone within your device settings.

A.  Disconnect any headphones or other Bluetooth devices connected to your smartphone and check that the volume is turned up.  Invigilators can mute their microphones during a live session, but you can always contact them via the Chat tab within your session.

Android users: The FIFA Football Agent Exam app uses the call volume setting on Android. If you are experiencing low volume then please check call volume on your device.

A.   Firstly, check that you have pressed the ‘Start Session’ button within session.  Invigilators can also mute their video feed throughout a live session, but you can always contact them via the Chat tab within your session.

A.  Wait a few seconds, as the issue may rectify itself.  If it continues, please contact the Invigilator via the Chat tab who will advise you on how to proceed.

A.  When an Invigilator mutes their video feed, it will appear as frozen.  If you wish to contact them, you can do so via the Chat tab in the app, or contact us for further support via Live Chat.

A. The Invigilator will need to see a clear view of your laptop/computer screen, your work space/desk and you during your entire session.  We suggest positioning your mobile device in an upright position, either at your side, or slightly behind you with a view over your shoulder.  Be creative and use any nearby surfaces to help you get the right view.  You can use this handy guide to see some example of correct phone placement.

A.  The chat function is available before, during and after the session, for you to speak directly to the Invigilator.  To access, enter your session and click on the ‘Chat’ icon.

A. Please wait a few seconds and try to send a message again.  If messages are still not sending then please contact us or speak to one of our Support team now using Live Chat.

A. Multi-Mode Monitoring allows your VICTVS invigilator to connect to you via your FIFA Football Agent Exam mobile app and via the web platform, using your laptop or PC webcam and speakers. It also allows your invigilator to view your screen during an examination.

A. Multi-Mode Monitoring is required during all FIFA Football Agent Exams.  After joining the session on the web, you will be promoted to connect to the session using your mobile app, and to share your screen during exam day exam system checks.

A. The times displayed on your FIFA Football Agent Exam app will be your local time zone, based on the settings on your mobile device.  The times displayed on the website version of the FIFA Football Agent Exam will be in UTC, regardless of which time zone you are located in.

A. Your invigilator will request that you place your mobile device somewhere where they can clearly see you, your workspace and your monitor during the session.  Our guide on how to prepare your equipment and workspace, as well as where to position your mobile device can be found here (PDF).

A.  You should use the same log in details for both the FIFA Football Agent Exam mobile app, as you use on the FIFA Agent Platform.  If you have forgotten these details, please contact legal.digital.support@fifa.org. 

A. Your invigilator will provide guidance on how to find and start your exam on exam day. You can find the ‘Start the Exam’ button under Licensing > Exam. This will only be visible on the day of your scheduled exam.

A. Support is available during the exam via Live Chat.   You can also ask your invigilator for help if you are connected to them by asking your question verbally or via the chat messaging function.

A.  Yes.

For Mac users:

You can either click in the open search bar,  or use Command + F to open the search bar within the study materials.  You cannot paste terms into this search bar but you can type anything you wish to search then press Enter to show all available results, and use the < and > buttons to move easily between these search results.

You cannot search within the questions and answers window.

For Windows users:

You can either click the three parallel lines in the top right hand corner, and select Page Search, or press Control + F to open the Search Bar within the Study Materials.

You can either paste search terms from your clipboard, using Control + C and Control + V into the search bar, or type your search term, then click Enter to show all available results.  You can then use the up and down arrows to navigate between these search results.

A.  To open the Unofficial Translator Tool, please click the icon,  shown at the bottom of the screen within your exam in the exam toolbar.

For Mac users:

You can copy text from the questions and answers, or the Study Materials into the translator, using Command + C to copy and Command + V to paste into the translator window.

For Windows users:

You can copy text from the questions and answers, or the Study Materials into the translator, using Control + C to copy and Command + V to paste into the translator window.

A. Yes. To open the calculator, click the calculator icon in the exam toolbar.

Note;  * = multiply and / = divide.

A. To zoom in and out of your exam questions, or study materials, you can hold Control + scroll your mouse wheel to enlarge or decrease the size of the text displayed on screen.  If you are not using an external mouse, you can do the same my zooming in using your trackpad.

If you are using a Mac, you can hold Command + scroll your mouse wheel, or use the trackpad.

A.  The exam web platform is only delivered in English.  However the exam itself, including all instructions, questions, answers and the language that your invigilator will speak is indicated by the two letter code, found at the end of the Session Title.  This was chosen during exam booking.

• ES = Spanish
• EN =English
• DE = German
• FR = French

If the language code does not match the language you selected during booking, please contact VICTVS right away.

A.  A mobile internet or Wi-Fi connection is required to use the FIFA Football Agent Exam App.  Firstly, check that you are connected to the internet by opening a browser on your device. If you are able to connect to a website on that browser, then try again to open the FIFA Football Agent Exam App.   If you are still having issues, try contacting us.

A.  There are two types of alerts in the app.  A single ping indicates that you have a new chat message.  An alarm sound indicates that you have been disconnected from your exam session. Please check your internet connection and attempt to re-enter the session.  If you are still not able to reconnect then please contact the Support Team via the Live Chat.

A.  You are responsible for maintaining a stable connection. A lost connection may result in your exam being cancelled and licence application rejected.

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